Please read this Policy carefully. Use of this Site is subject to the terms and conditions of this Policy. If the terms and conditions of the Policy are unacceptable to you, please do not use this Site and do not submit any personally identifiable information. When you submit information, you consent to the information collection, use, and disclosure practices as described in this Policy.
This Site is not directed to children under the age of 13 and does not knowingly collect personally identifiable information from children. This Site and this Policy are directed to persons located in North America and users from other geographic regions use this Site with full knowledge.
Passive Information Collection and Use
During your visit, this Site may passively collect certain kinds of information, as described below.
IP Addresses - An Internet Protocol (IP) address is a unique identifier automatically assigned to a user's computer when logging onto the Internet. IP addresses are used to identify server problems, administer a website, and compile aggregated statistics for marketing and research purposes. This Site captures IP addresses.
Navigational Data - Navigational data includes log files and clickstream data. Navigational data can identify a user's Web browser and operating system, when and for how long a user visits a website, what pages a user views on a website, and the address of the website that the user was visiting previously. This information is typically used to administer a website, improve website content, and compile aggregated statistics for marketing and research purposes. This Site collects navigational data.
"Cookies" are small text files sent from a website to the hard drive of a user's computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, and data transfer times. There are two kinds of cookies: Session cookies are deleted once a user closes his or her Web browser window or otherwise turns off his computer and are typically used to aid in website navigation and to collect statistical information. Persistent cookies remain on a user's computer hard drive until deleted and can also aid in website navigation and collecting statistical information, but are typically used to customize a website for a user, such as by storing passwords and preferences so that users do not have to reenter them each time they visit a website. Seton.ca uses both session cookies and persistent cookies.
Internet Tags - 'Internet Tags' (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are similar to cookies, but they are smaller and are typically used to collect information such as the IP address and browser type related to the user's computer. Seton.ca uses "Internet Tags."
Active Information Collection and Use
In addition to the passive information collection practices described above, Seton actively collects information from you when you submit it for business purposes. Some of the information is personal or unique to you ("Personal Information"). The kinds of Personal Information Seton may collect include your name, address, e-mail address, phone number, fax number, job title, company name, industry sector, product purchase history, and credit card number. For the most part, Personal Information that we seek from you is sought from you in your business capacity rather than in your individual capacity. We actively collect Personal Information in many different ways, including when you register online and place an order or product inquiry. Specific ways we collect information and how we use that information are listed below:
'Contact Us' via e-mail or 'Request a Quote' reply form - In this case, we may use the information you provide for many reasons, including to reply to your e-mail and to learn more about our users in aggregate.
Registration form and Catalogue Request form - In this case, we use the information you provide to associate you with a Seton offline account if one exists so that your order history, invoices, etc can be uploaded and be available to you based on your login and password. We also analyze our users in aggregate to enable us to provide content, features and functionality best suited to our users. Your contact information is merged with our customer database and used to send print and/or e-mail communications including catalogues. Customers can request to be removed from e-mail and/or print mailing lists. We try to observe customer preferences as to whether they wish to be communicated to via phone, fax, or e-mail.
Complete a survey, feedback, and question forms - We use the information provided in these forms to respond to your questions, evaluate products and services, and better understand the needs of our visitors and customers.
We reserve the right to use Personal Information (other than Employment Resume Information) to market our products and services and those of other third parties that we think might be of interest to you, unless you have indicated a preference not to receive such marketing materials. If you do not want to receive such marketing materials, please see the paragraph entitled "Stop Communications" below. You should be aware that we may use third-party service providers to collect the information described above and also to contact you as described above.
We reserve the right to make full use of all information acquired that is not in personally identifiable form and also to combine Personal Information (other than Employment Resume Information) collected with other kinds of information we obtain. For example, we may combine your company's name (collected on-line) with certain credit information (collected off-line) to create a customer profile. In addition, we may link actively-collected Personal Information (e.g., name, address, purchasing history) with passively-collected information (e.g., IP addresses, cookie). By combining such information, we are better able to understand how visitors use this Site, what products and services interest our users, and what kinds of purchases our users are likely to make.
Disclosure of Information
We may disclose Personal Information to all or some of our affiliated companies and business partners. We may also rent, share, transfer, or disclose Personal Information to other third parties, but only as provided in this Policy. If you prefer that we not provide data that may be used for marketing purposes, Seton maintains an opt out process. Please contact Seton at 800-263-1623 if you'd like to opt out of this process. We will take appropriate steps to comply with your request, but reserve the right to use Personal Information you have submitted to verify your identity and process business transactions.
When we share Personal Information with third parties, we take reasonable steps to ensure that these third parties will protect the Personal Information and use it only for the purposes for which it was disclosed. We also reserve the right to disclose or transfer any Personal Information to: protect the security of the Site; to protect ourselves and our affiliated companies against liability; to respond to subpoenas or other judicial processes; if we believe in good faith that the law requires it; or in connection with any sale, assignment, or other transfer of all or a part of our business or company or any business or our affiliated companies.
Seton does not rent or sell e-mail addresses. E-mail addresses are used for routine business communications between Seton and our customers and to send product and information updates to those customers and/or inquirerers who have requested to receive them.
The disclosure of Personal Information as defined in this Policy may be to a party outside your jurisdiction. By accepting the terms of this Policy, you consent to the transfer of Personal Information you have submitted to us, to our affiliated companies, and to any other third parties described in this Policy, all or some of which may be located in foreign jurisdictions that may not provide "adequate protection" for Personal Information. If Personal Information you have submitted through this Site is no longer accurate, current, and complete, please send an e-mail to email@example.com or call 800-263-1623 if you wish to modify, correct, or change this information.
If you are receiving marketing communications (catalogues, e-mails, etc.) from us or anyone else with whom we may share Personal Information as described in this Policy, and you no longer wish to receive such communications, please send an e-mail to firstname.lastname@example.org or call 800-263-1623 and we will promptly change your communication status , but reserve the right to use Personal Information you have submitted to verify your identity and process business transaction
Personal information submitted via this Site registration form is secure and encrypted as is all order information including credit card data. However, transmissions over the Internet are never 100% secure or error-free. As a result, we cannot guarantee the security, accuracy, or completeness of the Personal Information we gather from you. You should be aware that e-mail submitted through this Site (including forms submitted via e-mail) may not be secure or encrypted, so you should take particular care in deciding what information you send via e-mail. However, once we receive any Personal Information you provide to us, we do take reasonable steps to protect such Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
We hope that you will share with us any comments, questions or suggestions you might have regarding the information practices described in this Policy. Please feel free to send us an e-mail at email@example.com or write to us at Seton Canada, P.O. Box 3307, Markham, ON L3R 6G6; Attn: Database Department.
Changes to this Policy